Privacy Policy

Overview

Nest Pointe Logistics ("Nest Pointe", "we", "us") operates this website to sell wholesale merchandise, pallets, auction lots and bulk inventory. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

This policy is provided for transparency and is not legal advice.

Information we collect

We collect information you give us directly and information collected automatically as you use the site.

• Contact information — name, email address, phone number, business name and mailing or pickup address.
• Account information — profile details, buyer network application answers, saved watchlists and communication preferences.
• Transaction and order information — items purchased or bid on, order and bid history, fulfillment selections, pickup details, and payment status. Full payment card numbers are handled by our payment processor and are not stored by us.
• Website usage and analytics — pages viewed, listings viewed, referring pages, approximate location derived from IP address, device and browser type, and interaction events.
• Communications — messages you send us through forms, email or text, and our replies.

Cookies and similar technologies

We use cookies, local storage and similar technologies to keep your cart and watchlist working, remember preferences, measure site performance, and understand how listings are found and viewed. Some of these technologies are provided by analytics or advertising partners and may be used to measure marketing effectiveness.

You can control cookies through your browser settings. Disabling some cookies may affect cart, checkout or account features.

How we use information

• Display listings, operate the cart, checkout, auctions and watchlists.
• Process orders, bids, payments, pickups and fulfillment.
• Review buyer network applications and inventory requests.
• Respond to questions and provide customer service.
• Send transactional messages such as order, bid, pickup and account notices.
• Send marketing communications where you have opted in or where otherwise permitted by law.
• Measure and improve site performance, merchandising and marketing.
• Detect, prevent and investigate fraud, abuse and security incidents.
• Meet legal, tax, accounting and recordkeeping obligations.

Service providers and operational support

We share information with vendors that perform services on our behalf — for example website hosting, database and storage providers, payment processing, freight and logistics partners, email and messaging platforms, analytics providers, and customer service tools. These providers may access information only as needed to perform services for us.

We do not sell customer lists or leads. We may disclose information when required by law, to enforce our terms, to protect rights and safety, or in connection with a merger, acquisition or sale of business assets.

Payment processing

Payments are processed by third-party payment processors. When you pay, your payment details are submitted directly to that processor and are handled under its own terms and privacy policy. We receive limited information such as confirmation of payment, the last digits and brand of the card, and billing contact details.

Security

We use administrative, technical and physical safeguards intended to protect information, including encrypted connections to the website and restricted internal access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep information for as long as needed to provide the services described in this policy, and afterwards as needed to comply with legal, tax, accounting, dispute-resolution and recordkeeping obligations. Retention periods vary by record type. BUSINESS REVIEW: specific retention schedules should be confirmed with counsel before launch.

Your privacy choices

Depending on where you live, you may have additional rights under state privacy laws. We will not discriminate against you for exercising a privacy right. BUSINESS REVIEW: confirm which state privacy laws apply to the business and add any required disclosures or verification process.

• Request access to, correction of, or deletion of personal information we hold about you.
• Opt out of marketing email by using the unsubscribe link in any marketing message.
• Opt out of marketing text messages at any time by replying STOP.
• Adjust cookie and tracking preferences through your browser.
• Ask questions about this policy using the contact details below.

Email communications

We send transactional email about orders, bids, applications and account activity. Marketing email is sent only where permitted, and every marketing email includes an unsubscribe link. Unsubscribing from marketing email does not stop transactional messages about an active order or bid.

SMS and mobile messaging

Text messages are sent only to people who affirmatively opt in. Marketing text consent and non-marketing (service) text consent are collected separately, are never pre-checked, and are never required to submit a form or make a purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. You may rejoin at any time by opting in again.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children's privacy

This website is intended for business and adult buyers. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Changes to this policy

We may update this policy as our operations, technology or legal obligations change. The updated version will be posted on this page with a revised date. Continued use of the site after an update means you accept the revised policy.

Contact us

Nest Pointe Logistics — Chicagoland | Aurora–Batavia Area, Illinois. Serving the Chicagoland area, including Aurora, Batavia, and surrounding western suburbs. Questions about this policy can be sent through our contact form.

BUSINESS REVIEW: add a dedicated privacy email address and phone number before launch.