Policy & Legal Center
Every policy covering Nest Pointe Exchange and its divisions — merchandise, pallets and bulk loads, auctions, the Reseller Academy, inventory packs, and site communications.
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Core
- Terms of Service
The agreement covering use of the Nest Pointe Exchange website and every division operating through it.
Draft — under review
- Privacy Policy
What we collect, why we collect it, who processes it, and the choices you have.
Draft — under review
Orders & Fulfillment
- Shipping Policy
How individual, pallet, bulk, and auction merchandise is shipped, quoted, and tracked.
Draft — under review
- Returns & Refund Policy
When a return is accepted, how to start one, and how refunds are issued.
Draft — under review
- Cancellation Policy
When you can cancel an order, and when Nest Pointe may cancel one.
Draft — under review
- Local Pickup Policy
Scheduling, identification, loading, and missed-pickup rules for collected orders.
Draft — under review
- Freight Shipping Policy
How freight is quoted, booked, delivered, inspected, and claimed.
Draft — under review
- Condition Definitions
What each condition label means across products, packs, pallets, and auction lots.
Draft — under review
Marketplace
- Auction Terms & Conditions
Registration, binding bids, increments, winner obligations, payment, and cancellation.
Draft — under review
- Pallet & Bulk Merchandise Terms
Terms specific to liquidation pallets, bulk lots, and truckload merchandise — distinct from retail sales.
Draft — under review
Reseller Academy
- Reseller Academy Terms
Enrollment, access, content use, conduct, and cancellation for Academy programs.
Draft — under review
- Reseller Academy Earnings Disclaimer
Nest Pointe makes no income, profit, or success guarantee of any kind.
Draft — under review
- Membership & Subscription Terms
Recurring billing, renewal, cancellation, price changes, and access after cancellation.
Draft — under review
- Inventory Pack Terms
Terms for curated reseller inventory packs, including reservations and substitutions.
Draft — under review
Site & Communications
- Website Acceptable Use Policy
What you may not do on the Nest Pointe Exchange website.
Draft — under review
- Cookie & Tracking Disclosure
What cookies and tracking we use, why, and how to control them.
Draft — under review
- SMS Terms & Consent Disclosure
How transactional and marketing text messages differ, and how to stop them.
Draft — under review
- Email Marketing Disclosure
What email we send, on what basis, and how to unsubscribe.
Draft — under review
- Accessibility Statement
Our commitment, current status, known limitations, and how to get help.
Draft — under review
Event Rentals
- Event Rental Cancellation, Rescheduling & Refunds
How rental cancellations, date changes, weather and business cancellations are handled. Thresholds pending owner approval.
Draft — under review
- Event Rental Payments & Security Deposits
The difference between rental payment and a refundable security deposit, and when each is due and returned.
Draft — under review
- Event Rental Damage, Loss & Cleaning
Documented, itemized assessment for damage, loss and cleaning — ordinary wear is not charged.
Draft — under review
- Event Rental Pickup, Delivery, Site Access & Returns
Pickup eligibility, delivery windows, site access requirements and return condition.
Draft — under review
- Event Rental Late Returns & Overdue Equipment
What happens when rented equipment is returned late or not made available.
Draft — under review
- Tent & Portable Stage Safety
Professional setup only. Weather limits and weight ratings follow the manufacturer — never assumed.
Draft — under review
- Event Rental Communications & Privacy
How rental contact details are used, linked to the site-wide Privacy Policy.
Draft — under review
- Event Rental Handoff & Inspection Checklist
The checklist staff and customers review together at handoff and return.
Draft — under review
- Event Rentals FAQ
Common questions about renting from Nest Pointe.
Draft — under review
Need a policy in another format, or have a question about one? Use the contact form.