Event Rental Cancellation, Rescheduling & Refunds
How rental cancellations, date changes, weather and business cancellations are handled. Thresholds pending owner approval.
- Version:
- v1.0
- Effective date:
- Not yet set
- Last updated:
- Draft
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Scope
Applies only to Nest Pointe Event Rentals bookings. It does not apply to merchandise, pallet or bulk purchases, which follow their own published policies.
Charges that may be refundable
The rental charge, delivery/setup fees for service not yet performed, and the refundable security deposit. Refund amounts by notice period: [OWNER TO SET: cancellation notice tiers and refund percentage for each tier].
Charges that may be nonrefundable
Only charges the owner lists here, and only after costs are actually incurred: [OWNER TO SET: list any nonrefundable items, e.g. processing costs or completed site assessment — or state 'none']. Nothing is nonrefundable unless listed.
Rescheduling
Customers may request a new date. Rescheduling depends on real availability. Notice period and number of free date changes: [OWNER TO SET: reschedule notice and limits].
If Nest Pointe cannot fulfill
This is different from a customer cancellation. If Nest Pointe cannot fulfill a confirmed booking for any reason within its control, the customer receives a full refund of all amounts paid for that booking, or may choose a new date.
Weather
Nest Pointe may decline to install or may remove tents or stages when conditions are unsafe under manufacturer guidance. When Nest Pointe makes that call, the customer may reschedule or receive a refund of charges for service not performed: [OWNER TO SET: weather refund/credit terms]. Customer-initiated weather cancellations follow the notice tiers above.
Refund method and timing
Refunds are returned to the original payment method within [OWNER TO SET: number of business days]. Card-network posting times vary.