Cancellation Policy
When you can cancel an order, and when Nest Pointe may cancel one.
- Version:
- v1.0
- Effective date:
- Not yet set
- Last updated:
- Draft
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Cancelling before fulfillment
You may request cancellation of an unshipped, unpicked order at no charge. Submit the request from your account or the support center as soon as possible — once a label is purchased or a freight shipment is scheduled, cancellation is handled as a return instead.
After a label or freight booking
If a parcel label has been purchased, we will attempt to void it; if it cannot be voided, the shipping cost may be deducted from your refund. Freight bookings cancelled after carrier dispatch may incur the carrier's cancellation charge, which is passed through at cost with documentation.
Pallet, bulk and freight orders
Pallet and bulk orders can be cancelled before the load is staged or picked up. After staging, cancellation is at our discretion and any documented handling or freight cost actually incurred may be deducted.
Auction lots
A winning bid is a binding purchase and cannot be cancelled by the bidder. See the Auction Terms & Conditions for what happens if a winner does not pay.
Academy programs and memberships
Program and membership cancellation is covered by the Membership & Subscription Terms and the Reseller Academy Terms.
Cancellation by Nest Pointe
We may cancel an order for stock discrepancy, pricing or description error, suspected fraud, an address we cannot ship to, or non-payment. Anything already collected is refunded in full, and we will tell you the reason.
How refunds are issued
Cancellation refunds go back to the original payment method. See the Returns & Refund Policy for timing.