Event Rental Damage, Loss & Cleaning
Documented, itemized assessment for damage, loss and cleaning — ordinary wear is not charged.
- Version:
- v1.0
- Effective date:
- Not yet set
- Last updated:
- Draft
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Ordinary wear
Normal wear from ordinary, intended use is not charged.
Documentation
Nest Pointe photographs equipment at handoff and return. Any charge is itemized and supported by photos and a short description.
Repair before replacement
When an item can be reasonably repaired, the charge is the actual or documented repair cost. Replacement is charged only when repair is not reasonable, at the documented replacement value: [OWNER TO SET: replacement/repair schedule per item].
Cleaning
Reasonable cleaning is included. Excess cleaning (for example paint, wax, adhesives or heavy soiling) may be charged at [OWNER TO SET: excess cleaning rate], with photos.
Lost or stolen items
Items not returned are charged at the documented replacement value. Customers should report loss or theft to Nest Pointe promptly.
Missing items sign-off
At return, staff and the customer (when present) sign the return inspection noting any missing items. Items later located are credited.
Disputes
Customers may respond to any itemized charge with their own photos or information, and Nest Pointe will review it in good faith before finalizing deductions. Dispute contact: fred@nestpointelogistics.com or +1 (630) 669-2161.
Payment disputes
If a card payment is disputed, Nest Pointe may share the booking record, accepted agreement version and timestamp, payment record, and handoff/return inspection photos with the card processor.