Returns & Refund Policy
When a return is accepted, how to start one, and how refunds are issued.
- Version:
- v1.0
- Effective date:
- Not yet set
- Last updated:
- Draft
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Individual retail merchandise
Individual merchandise may be returned within 14 days of delivery if it is unused and in the condition it was received, or at any time within that window if it arrived damaged, defective, materially different from its description, or was the wrong item. Sales are not automatically final; where a category or listing is final sale, that is stated on the listing itself.
What is not returnable
Pallet, bulk, truckload and auction merchandise is not returnable based on condition mix, item counts, working percentage, or resale outcome. Liquidation, pallet, bulk and auction merchandise is sold as-is and where-is. Retail values referenced anywhere on this site are estimates for comparison only and are not an appraisal, a resale price, or a promise of any outcome. Untested and customer-return inventory is expected to include non-working or incomplete items, and that expectation is reflected in the price.
How to start a return
Open a request from your account or the support center with your order number, the item, the reason, and photos where the issue is physical. We respond with a decision and, if approved, a return authorization number and return instructions. Do not ship anything back before receiving a return authorization.
Damaged or defective merchandise
If merchandise arrives damaged or defective, report it within 5 days of delivery with photos of the item, the packaging, and the label. We will replace it where a replacement exists, or refund it. Return shipping for a damaged, defective, or incorrectly shipped item is paid by Nest Pointe.
Missing items
If your order arrives short an item, tell us within 5 days of delivery. We reconcile against the pick record and the carrier's weight and either ship the missing item or refund it.
Return shipping and restocking
For a change-of-mind return, you pay return shipping and the item must arrive in resalable condition. A restocking fee is not charged unless it is stated on the listing at the time of purchase.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected, or immediately once we confirm a fulfillment error on our side. Processing typically completes within 5–10 business days of approval, depending on your bank. Original shipping is refunded when the return is caused by damage, a defect, or our error.
Restock and inventory
Returned merchandise is inspected before it is restocked. Items that come back damaged are recorded as such and are not resold as new.