Local Pickup Policy
Scheduling, identification, loading, and missed-pickup rules for collected orders.
- Version:
- v1.0
- Effective date:
- Not yet set
- Last updated:
- Draft
DRAFT — ADMIN REVIEW REQUIRED
This document is an internal working draft prepared by Nest Pointe staff. It has not been reviewed by an attorney. It is published for review purposes only and does not constitute legal advice.
Where pickup is offered
Local pickup is offered in the Aurora–Batavia, Illinois area on eligible orders and on most pallet, bulk, and auction merchandise. The exact address and any site-specific instructions are provided with your pickup confirmation, not on the public listing.
Scheduling
Pickup is scheduled after payment is confirmed. You will receive an appointment window; please arrive inside that window. Pickups outside posted warehouse hours cannot be accommodated without prior arrangement.
What to bring
Bring your order confirmation or pickup code and government-issued photo ID matching the order. If someone else is collecting on your behalf, send us their name in advance in writing; we will check their ID against that authorization.
Vehicle, loading and equipment
You are responsible for bringing adequate vehicle capacity, straps or tie-downs, and help for loading. Forklift assistance for palletized loads is available only where posted and only during staffed hours; hand-loading assistance is not guaranteed. Nest Pointe is not responsible for damage caused by loading into or transport in your vehicle.
Inspection at pickup
You may inspect what you are collecting before you load it. Once merchandise leaves our site, shortage and condition claims on pickup orders can no longer be verified and are not accepted.
Missed pickups and storage
If you cannot make your window, contact us beforehand and we will reschedule at no charge. Orders left uncollected past the agreed window may be rescheduled, charged documented storage, or cancelled and refunded at our discretion. A storage charge is only applied if it was disclosed to you in advance.
Site safety
Closed-toe shoes are required. Follow staff direction at all times, stay out of equipment aisles, and keep children and pets in your vehicle. We can refuse a pickup that cannot be completed safely.